Thank you for buying our courses. We ensure that our users have a rewarding experience while they discover, assess, and purchase our courses, whether it is instructor-led or self-paced training.
As with any online purchase experience, there are terms and conditions that govern the Refund Policy. When you buy a training course on Statinfer, you agree to our Privacy Policy, Terms of Use, and Refund Policy.
Our refund policy is as follows:
Cancellation & Refunds: Online Training
For Self-Placed Learning:
In general, we do not offer refunds for most self-paced training since you will have immediate access to all course materials. However, if there is a special circumstance or significant issue on our end, we may consider certain refund requests. Raise refund request within two days of purchase of course.
Money back guarantee is void if the participant
- has accessed more than 40% content of the course (or)
- has downloaded the E-Book/instructional/supporting material for the course
For Instructor-Led Live Training:
Raise a refund request within 10 days of the commencement of the first batch you are eligible to attend.
Money back guarantee is void if the participant
- has accessed more than 40% content of an e-learning course (or)
- has attended online classrooms/received recordings for more than 3 days (or)
- has downloaded the E-Book/instructional/supporting material for the course
Initiating a Refund Request
For initiating a refund request please reach out to our support team with the invoice/purchase details.
Refunds for Duplicate Payment
Refund of the duplicate payment made by the candidate will be processed via the same source (original method of payment) in 15 working days post intimation by the customer.
Note: All refunds will be processed within 15 working days after the refund request is approved by Statinfer.
